Frequently Asked Questions

How long will I receive your product at home?
We take 1 to 2 days to process your order then 7 to 14 days to deliver it directly to you.
In full period (summer, Christmas party ...), the delays can sometimes be greater than 14 days.


Do you ship all over the world?
Yes, absolutely. We ship worldwide.


Where do you ship your products?
Our offices are located in Compiègne, France. Our warehouses them, are located in Shanghai.


Do you provide information on tracking / tracking the product?
Yes, wait a week after your order and contact us via our e-mail address: contact@macx-up.com

Missing some items from my order, what's going on?
Our products are shipped separately according to your order. For example, if it contains items from two different warehouses, there will be two deliveries. The rest of the order will certainly arrive shortly.


I received a damaged item. What can I do ?
We are sorry to hear that. Simply send us an image of the damaged item to the email address: contact@macx-up.com and we will send you a similar replacement item as soon as possible.
(Not applicable on sale items).


Where are you located?
We are located in Compiègne (60200) in France.


I still have not received my order. What takes so much time?
We apologize for the delay. Sometimes international shipping may take longer than expected due to customs clearance. You can instead trace your order and see where it is at any time. If you feel that you need help in tracing your package or would like to inquire about it, please contact us by e-mail at: info@macx-up.com


Do you have a refund policy?
We do our best to solve all the problems that our customers encounter with their online orders. If you still wish to receive a refund of your order, we can of course cancel the payment, only in case the appeal is made within 30 days of the date of your order.
(Not applicable on sale items).


Enjoy your visit, the Warnox team